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People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts - Robert Bolton

People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts - Robert Bolton

Brand: Touchstone   |   Status: Còn hàng
555.000₫

"Best book ever! But hard to read. You have to really concentrate to focus on the topic. Not at all like a novel. But the content is helping me so much with handling conflict and understanding people. I will reread this one again in about 6 months after I've put to use what I learned. It is so packed full of great information that reading it only once, you would miss or forget a lot of the information. I have recommended this to my sister and several friends. They have started reading it and feel the same way I do. I find myself thinking about the content of this book and applying it in everyday situations. Highly recommend." - Amazon Customer Reviews

  • Mô tả

Improve your personal and professional relationships instantly with this timeless guide to communication, listening skills, body language, and conflict resolution.

Maybe a wall of silent resentment has shut you off from someone you love. Maybe you listen to an argument in which neither party seems to hear the other. Or maybe your mind drifts to other matters when people talk to you. People Skills is a communication skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these “roadblocks” damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations.

People Skills will show you:

· How to get your needs met using simple assertion techniques

· How body language often speaks louder than words

· How to use silence as a valuable communication tool

· How to de-escalate family disputes, lovers' quarrels, and other heated arguments

Both thought-provoking and practical, People Skills is filled with workable ideas that you can use to improve your communication in meaningful ways, every day.